Awaab's Law Compliance.
Damp & Mould Mitigation.
Fixora Pro helps housing associations automate reactive repair triage, track statutory timelines, protect vulnerable tenants, and maintain court-admissible records.
Protecting Tenants & Ensuring Compliance
Damp & Mould
Immediate diagnostic questions on reporting. Automatically routes severity categories to specialty damp assessors.
Awaab's Law
Automatic statutory countdowns: 14 days to complete investigations, 24 hours to initiate severe hazard mitigation.
Vulnerable Tenants
Safeguard indicators on unit records. Highlights high-priority repairs for tenants with medical or mobility needs.
Response Times
Contractor communication takes place entirely on WhatsApp. Minimizes delays and schedules repairs instantly.
Ombudsman Logs
Maintain detailed documentation of every tenant report, contractor message, and completion photo to resolve disputes.
Awaab's Law Statutory Timelines Automated
The Social Housing (Regulation) Act enforces strict liability on housing associations. When a damp or mould report is logged, Fixora Pro automatically starts active investigation timers.
If an inspector has not uploaded a report within 14 calendar days, our system triggers escalating notifications to area operations managers. If a severe hazard is flagged, a 24-hour countdown triggers to dispatch mitigation contractors immediately.
By tracking SLA milestones automatically, Fixora Pro helps housing associations reduce tenant complaints to the Housing Ombudsman, demonstrating clear compliance efforts.
Cryptographic Audit Trails as Supporting Evidence
When tenants appeal to the Housing Ombudsman, having disjointed emails or call logs is insufficient. Fixora Pro secures your operations by generating cryptographic audit trails for every maintenance event.
These tamper-proof digital ledgers record the exact timestamp when a tenant reported damp, when the contractor acknowledged the alert, and when completion photos were uploaded. This cryptographic history provides immutable supporting proof to resolve complaints and protect your association's rating.
Housing Operations Evaluation
Evaluate Fixora Pro with a pilot deployment within a single housing block. Learn how our automated dispatch workflows improve tenant satisfaction and protect operational budgets.